Last updated Nov. 20th 2020
COLLECTION OF YOUR INFORMATION
We may collect information about you in a variety of ways. The information we may collect via the Application depends on the content and materials you use, and includes:
Personal DataDemographic and other personally identifiable information (such as your name and email address) that you voluntarily give to us when choosing to participate in various activities related to the Application, such as sending feedback, or responding to surveys. If you choose to use this Application, please be advised that all personally identifiable information may be sent to your doctors and also accessible to our engineers and scientists.
Derivative DataInformation our servers automatically collect when you access the Application, such as your home exercises, including your physical movement, activities and progress, as well as your interactions with the Application and other users (via server log files).
Mobile Device AccessWe request access or permission to certain features from your mobile device, including your mobile device’s front-facing camera. If you wish to change our access or permissions, you may do so in your device’s settings.
Mobile Device DataDevice information such as your mobile device ID number, model, and manufacturer, version of your operating system, phone number, country, location, and any other data you choose to provide.
USE OF YOUR INFORMATION
Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Application to:Improve the engagement between you and your doctor.Improve our vision-based AI model.Compile anonymous statistical data and analysis for use internally or with third parties.Create and manage your account.Email you regarding your account or order.Generate a personal profile about you to make future visits to the Application more personalized.Increase the efficiency and operation of the Application.Monitor and analyze usage and trends to improve your experience with the Application.Notify you of updates to the Application.Request feedback and contact you about your use of the Application.Solicit support for the Application.
DISCLOSURE OF YOUR INFORMATION
We may share information we have collected about you in certain situations. Your information may be disclosed as follows:
Interactions with Your Doctor
If you interact with your doctor via the Application, your doctor may see your name, profile photo, and descriptions of your activity, including your movement, progress, and summarized metrics.
Third-Party Physical Therapy Doctor
We may share your information with third parties that perform services for us or on our behalf, including physical therapy, consulting, and other recommended treatment and its assistance.
When you access the Application, we may use the embedded camera (front-facing camera) in your device to record and collect your exercise scenes as well as generate derivative data (data regarding your physical movement, activities and progress, as well as your interactions with the Application collected automatically on our server) to help customize the Application and improve your experience.
SECURITY OF YOUR INFORMATION
We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse. Therefore, we cannot guarantee complete security if you provide personal information.
POLICY FOR CHILDREN
Emails and Communications
If you no longer wish to receive correspondence, emails, or other communications from us, you may opt-out by: Contacting us using the contact information provided belowCALIFORNIA PRIVACY RIGHTSCalifornia Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.If you are under 18 years of age, reside in California, and have a registered account with the Application, you have the right to request removal of unwanted data that you publicly post on the Application. To request removal of such data, please contact us using the contact information provided below, and include the email address associated with your account and a statement that you reside in California. We will make sure the data is not publicly displayed on the Application, but please be aware that the data may not be completely or comprehensively removed from our systems.